One of the best things about Dilmah Tea (besides the great-tasting tea) is their commitment to principals important to them. Dilmah talks and acts. Here is a summary of the 5 Pillars of the company.
Maintain honesty and integrity in every contact, with customers, with retailers, partners and everyone they work with.
Dilmah is a brand with a conscience; a business established with the objective of going beyond business alone. Dilmah applies the same ethics in respect of its customers. Customer communications are honest and transparent.
Every aspect of Dilmah is a manifestation of quality.
Maintaining consistency in quality and taste to be as loyal to customers as customer will be to Dilmah.
Respect traditions of an industry that is centuries old, and of a beverage with a 5,000 year history.